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A-Z Guide

Everything you need to know about GAMEDAY at Carroll Stadium

First and, most importantly, the safety stuff ...

INDY ELEVEN COVID-19 SAFETY PLAN
Please visit indyeleven.com/safety-plan for detailed information about how Indy Eleven, IUPUI and Carroll Stadium are creating a safe stadium environment for our fans and adhering to federal, state, and local guidelines relating to the COVID-19 pandemic.

COVID-19 SYMPTOMS
Any fans that have been in close contact with a confirmed case of COVID-19 in the last 14 days, are experiencing a loss of taste or smell, cough, shortness of breath, or sore throat SHOULD NOT ATTEND an Indy Eleven match.

ASSUMPTION OF RISK
Indy Eleven and IUPUI have taken enhanced health and safety measures—for you, our other guests, and family members. You must follow all posted instructions while visiting Carroll Stadium.  An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.  By visiting Carroll Stadium, you voluntarily assume all risks related to exposure to COVID-19.

In consideration for receiving permission to BE ON PREMISES at Carroll Stadium, you, on behalf of yourself and any minor child/children for whom you have the capacity to contract, hereby acknowledge and fully assume the risk of illness or death related to COVID-19 arising from being on the premises and hereby forever RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE (on behalf of yourself and any minor children form whom you have the capacity contract) Indy Sports & Entertainment LLC (“ISE”), Carroll Stadium, IUPUI, Indiana University, Capital Improvement Board of Managers of Marion County, the United Soccer League, ISE owners, directors, officers, affiliates, employees, volunteers, coaches, referees, independent contractors, equipment providers, agents, and co-participants from any liability related to COVID-19 which might occur as a result being on the premises at Carroll Stadium.

PLEASE KNOW THAT YOUR SAFETY IS OUR TOP PRIORITY ON GAMEDAY! Your adjustment to new protocols in 2020 led to Indy Eleven being one of only seven USL Championship clubs to host fans in the stands, and we couldn’t have done it without you. While this is a new year and a new venue, we still need to be diligent in adhering to these guidelines to be successful once again, and we thank you for your patience, understanding, and cooperation in advance – they are what make Indy Eleven fans the best in the Championship!


Okay, now on to the A to Z ...

Alcohol
All guests over 21 years of age who would like to purchase alcoholic beverages can do so at concession stands and portable beverage stands throughout Carroll Stadium after showing required identification. Alcohol beverage sales will stop at the 75th minute. 

Alcohol sales will be available via credit/debit card at all stand and cash at select stands (although credit/debit is strongly preferred to encourage touchless transactions).

No alcoholic beverages can be brought inside the stadium. Any attempt to bring alcohol inside the stadium or possession of an alcoholic beverage not purchased at Carroll Stadium may result in ejection. No alcoholic beverages served inside the stadium can be taken outside Carroll Stadium.

ADA Seating/Parking
ADA seating is available for wheelchair-bound patrons and accompanying companions at Carroll Stadium via platform seating located at the top of sections 5, 6, 15 & 16. 

There will be designated ADA parking areas in Lots B & C (refer to detailed map in Parking section for locations and entrances).

ADA patrons that need assistance to get from the parking lot to the Carroll Stadium gates should notify a parking attendant, who will call security detail for a cart to transport fans over.

Animals
Guide, signal, and service animals are allowed inside Carroll Stadium with fans that need their assistance. No other animals are permitted.

Baby Changing Areas
Baby changing stations will be available in all permanent restroom facilities at the stadium, located in the southeast, southwest, and northwest corners of the venue.

Bags
The following types of bags will be permitted inside Carroll Stadium:

  • One-gallon clear, plastic freezer bag not exceeding 11” x 11”
  • Clear plastic, vinyl, or PVC bag not exceeding 12” x 12” x 6”
  • Small clutch or handheld wallet not exceeding 6.5” x 4.5”

All bags meeting the exception standards will be subject to inspection by security personnel in a touchless manner.

After a bag is checked and approved to be permitted into the venue, the bag itself will receive a specific color wristband (around the handle, zipper, strap, etc.), signifying it has been approved by security personnel.

Hard-cased coolers are not allowed into Carroll Stadium.

Banners, Flags, and Signs
Fans are permitted to bring signs, flags and/or banners into Carroll Stadium to show their support of Indy Eleven. All such materials must follow these guidelines:

  • No profanities or inappropriate language may be exhibited on the sign, flag or banner.
  • The sign, flag or banner may not block the view of other fans during the run of play.
  • The sign, flag or banner may not block any sponsorship signage displayed in Carroll Stadium

Any signs, flags or banners that do not follow the above guidelines must be removed or they will be subject to confiscation.

PVC poles measuring no more than 6’ in length and 1” in diameter are permitted in the Brickyard Battalion section; patrons with these items must enter through Gate C.

Box Office
The Indy Eleven Box Office is located at Gate C (formerly the West Gate) of Carroll Stadium and will open 90 minutes prior to kickoff. Reference the map at the top of the page for the box office location. 

To begin the 2021 season, single-game tickets will not be on sale due to health & safety restrictions.

With all tickets going digital in 2021, there will no longer be Will Call service at the Box Office. That said, do not hesitate to visit the Box Office for any ticketing questions, and our customer service crew will be glad to assist!

For the easiest way to manage your tickets, click here to visit our Digital Ticketing Guide at indyeleven.com.

When single-game ticket sales become available in 2021 (NOTE: No single-game sales are available for the home opener on May 8), fans may purchase tickets via cash or Visa, MasterCard, American Express, and Discover credit cards. Tickets will also be available for purchase in advance by calling the Indy Eleven front office (M-F, 9am-5pm, Saturday gamedays 9am-3pm) at 317-685-1100 or visiting indyeleven.com.

Brickyard Battalion
The Brickyard Battalion section is General Admission and is first come, first served. The BYB is a supporters section and fans are expected to stand, chant and sing in support of Indy Eleven throughout the game. Fans in the BYB sections should be aware that their view may at times be obstructed by active displays of support including banners and flags.

Visiting team colors are not permitted in the BYB section and visiting supporters may be relocated to another part of the stadium ... for information on how to secure seats in the official visitors seating section please contact Indy Eleven at tickets@indyeleven.com or 317-685-1100 during regular business hours.

To learn more about Indy Eleven’s independent supporters group, visit www.BrickyardBattalion.com.

Camera and Video Equipment
Cameras and video recorders are allowed at Carroll Stadium for Indy Eleven games. Lenses exceeding 8” in length and tripods/monopods are not permitted inside Carroll Stadium.

Children
Children age three (3) and under will be admitted free as long as the child is sitting on an adult's lap. If a parent requests a physical seat for the child, he/she must pay the appropriate price for a ticket.

Code of Conduct
Indy Eleven is committed to creating a safe, comfortable and enjoyable experience for all fans. All guests are asked to adhere to the following Code of Conduct:

  • Guests shall be respectful of all other guests, fans, participants, referees, entertainers, athletes, stadium staff and stadium property.
  • Guests who drink alcoholic beverages shall do so in a responsible manner.
  • Guests shall refrain from using offensive language, making obscene gestures, wearing obscene or indecent clothing, displaying obscene signs, standing on seats or chairs, attempting to sit in seats for which they are not properly ticketed, throwing objects, using flares, fireworks, smoke bombs and other prohibited items, and committing any criminal acts. Guests shall never enter the field of play, the performance area or interfere with the event in any fashion.
  • Guests shall comply with the direction and instructions of Indy Eleven and Carroll Stadium staff and representatives.
  • Guest should abide by all directives included in the Health & Safety Plan.

If someone interferes with your enjoyment of a game, please contact a Guest Services Representative for assistance (refer to map at top of page for location of Guest Services tent on the West Concourse). Guests who fail to comply with the Code of Conduct are subject to ejection from the stadium. We thank you for your cooperation and we hope you enjoy your visit to Carroll Stadium!

Directions
Michael A. Carroll Stadium is located on the campus of Indiana University - Purdue University Indianapolis (IUPUI), located on the northwest side of downtown Indianapolis at 1001 W. New York Street. 

Click here for driving directions to the IUPUI campus 

Click here for directions via Google Maps

Ejection Policy
Fans that refuse to follow the direction of Indy Eleven staff or designated security or fail to comply with the Code of Conduct may be subject to ejection without a refund of their event ticket and may lose future ticket privileges.

Entrance Times
Gates for all seating areas will open 60 minutes prior to kick-off. Reference the map at the top of the page for the gate locations.

First Aid
The First Aid booth at Carroll Stadium will be located in the field-level workroom in the southeast corner of the stadium.

Food and Beverage Policy
Fans are not allowed to bring any outside food or beverage items inside Carroll Stadium. Please leave these items inside vehicles or dispose of them at the security checkpoint before entering the stadium.

The only exceptions are food and beverage items for infants three (3) years of age or younger, and special considerations may also be made for medical reasons.

Guest Services
The Guest Services tent is located on the West Concourse, near the Concessions Stands and walkway to the SW corner restrooms. Fans may ask Indy Eleven representative questions and pick up limited-edition gameday posters at this location.

Lost and Found
Patrons should report to the Guest Services tent on the West Concourse to report or retrieve lost items.

Merchandise
The Indy Eleven Shop merchandise tent will be located in the Southwest corner of the field/track level, and when open up when gates do 60 minutes prior to kickoff. Get the latest Indy Eleven gear, including new home and away PUMA jerseys.

And Season Ticket Holders, don’t forget to take advantage of your 20% off discount!

Noise Making Devices
Musical instruments or any types of noise making devices not approved by Indy Eleven are not permitted inside Carroll Stadium. This includes, but is not limited to, items such as whistles, vuvuzelas, air horns, boom boxes and other electronic sound devices.

Parking (updated for July 3 game)

  • Parking is available for Indy Eleven events at Carroll Stadium via the three surfaces lots location north of the stadium across New York Street; please refer to the below map for entry points into each lot.
  • Individual game parking is $15 per game. Cash and credit cards will be accepted at entry gates.
  • Bus/RV parking is available in LOT B only for $30.
  • Lot Open Times:
    • Any lot approved for tailgating (currently LOT A ONLY) will open 3 hours prior to kickoff.
    • Remaining surface lots (currently LOTS B & C) will open 90 minutes prior to kickoff
  • Guests will be required to show their pre-paid pass to the attendant at entry gate
  • For ADA parking needs, there will be designated ADA parking areas in Lots B & C (please refer to map below).
    • Please ask a parking attendant to be directed to ADA areas in those lots should your vehicle have the proper designation to utilize those spots.

Prohibited Items
Items not permitted into the facility include, but are not limited to, the following:

  • Weapons or fireworks of any kind
  • Any missile or projectile-like objects
  • Noisemakers - whistles, vuvuzelas or air horns of any kind
  • Laser pointers
  • Hard-cased containers or coolers
  • Large bags (refer to Bags section for approved items)
  • Large/Golf Umbrellas​​​
    • Umbrella Policy (UPDATED JUNE 2): Small, handheld umbrellas are permitted into the venue so long as they do not obstruct the view of spectators around you, and it is actively raining.
    • Security and Indy Eleven staff reserve the right to request your umbrella be taken down or removed at any time.
  • Strollers
  • Poles and staffs of any kind (metal, plastic or wooden)
    • PVC poles measuring no more than 6’ in length and 1” in diameter are permitted in the Brickyard Battalion section; patrons with these items must enter through Gate C.
  • Any outside food and beverages (except special exceptions listed in food and beverage policy)
  • Camera lenses in excess of eight inches and all tripods/monopods
  • Animals (except service animals)
  • Frisbees or inflated balls of any kind

Anyone in possession of a prohibited item will be asked to either take the item back to their vehicle or dispose of it.

Fans are encouraged to bring banners and flags provided they are not commercial or contain profanity or inappropriate language. The display of banners and flags may not obstruct the view of fans during the run of play, block stadium signage, or present any safety hazards (see Banners, Flags & Signs section above).

Re-entry
Fans may not exit and re-enter the stadium using the same ticket. In the case of a medical emergency, please see a guest services representative.

Smoking 
Smoking is prohibited at Carroll Stadium and the entirety of the IUPUI campus.

Strollers & Umbrellas 
Strollers are not permitted in Carroll Stadium.

Small, handheld umbrellas (no large / golf umbrellas) are permitted into the venue so long as they do not obstruct the view of spectators around you, and it is actively raining. Security and Indy Eleven staff reserve the right to request your umbrella be taken down or removed at any time. 

Tailgating (updated for July games)

  • Tailgating will be allowed on a first come, first served basis in LOT A ONLY.
  • Any lots approved for tailgating will open THREE (3) HOURS prior to kickoff.
  • Only one spot per purchased parking ticket can be utilized.
    • To allow as many fans to utilize this gameday lot as possible, fans will not be able to purchase additional spots for tailgating space.
  • Saving spots is not allowed; patrons are encouraged to arrive in conjunction with other fans in order to set up adjacent tailgates.
  • The Brickyard Battalion tailgate is open to all fans and will be held in the southern portion of Lot A. No large events are permitted at this time.  
  • Patrons must ensure all tables, chairs, coolers, etc. do not block the traffic lane behind their vehicle in the case of an emergency and must be packed away in a secure place before leaving to enjoy the match.
  • Pop-up tents no larger than 10x10 are permitted so long as they do not take up additional parking spaces or block traffic lanes.
  • Open flames are NOT PERMITTED at this time. This includes the use of any barbecues or grills (charcoal, propane, gas, etc.).
    • Security staff will monitor the lot for any such use.
  • Port-a-let bathrooms will be located on the west end of Lot A.
  • No advertising, banners, signs, or distribution of items for promotional use are allowed in the lots. Tailgaters will be asked to remove inappropriate banners or signs.
  • Music speakers may not exceed reasonable levels in the sole determination of Indy Eleven and event personnel.
  • Please drink responsibly during the tailgate as any guest(s) who appear to be impaired will not be permitted entrance into the stadium.
  • Lots must be cleared within 30 minutes of the conclusion of the match.

Visiting Team 
For information on how to secure seats in the official visiting team seating section please contact Indy Eleven at tickets@indyeleven.comor call 317-685-1100 during regular business hours.  Visiting team colors are not permitted in the BYB section and visiting supporters will be relocated to another part of the stadium.   

Weather
Indy Eleven games are subject to cancellation due to extreme or inclement weather. Games will be delayed in the event of lightning in the area.

Will Call
With all ticketing options going digital in 2021, there will no longer be Will Call services at the Carroll Stadium Box Office at Gate C. That said, do not hesitate to visit the Box Office for any ticketing questions, and our customer service crew will be glad to assist!

For the easiest way to manage your tickets, click here to visit our Digital Ticketing Guide at indyeleven.com.

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