We are working on adding "nickname" to your profile in the coming weeks, and this will soon work as your gaming user name. In the interim, you will be registered by your first name and a number.
FOR EXAMPLE: If you are the 35th John to Register (based on JOHN being your name in your profile) - your user name will be "John 35". We know who the winners are as they are tied to your profile, and you will receive a notification.
Some games such as Pre-Game Trivia, we will not have the results until late in a day or the following morning (as results are verified).
Play "ELEVEN Q", Indy Eleven's Trivia Platform inside the Indy Eleven APP.
In order to play you MUST have a profile created inside the app.
Play along on GAME DAYS by logging into the app when you see the countdown on the big screen PRE-GAME. Make your game predictions along with the voices of Indy Eleven, Greg Rakestraw & Brad Hauter. You can also catch the POST-GAME press-conference in the app where you can hear coach's thoughts on the game and vote for your "Man of the Match". Stay tuned to Indy Eleven social media for more games and opportunities to win from Indy Eleven!
Be sure to have NOTIFICATIONS turned on inside the Indy Eleven APP, and stay tuned to all of Indy Eleven Social Channels,to be prompted to participate in upcoming games to be prompted to participate in upcoming games!
Chat along with your game hosts using @IndyElevenLive on Twitter!
Stay Tuned into Eleven Q on Home and Away days along with weekly trivia to keep you on your toes and learn about the need to know for the upcoming match.
“THE Q” – TERMS OF SERVICE
Terms of Service
SHOULD ANY DISPUTE ARISE CONCERNING THE TERMS OF THIS AGREEMENT THE PARTIES WILL SUBMIT THE DISPUTE TO ARBITRATION PROCEEDINGS PURSUANT TO S.C. CODE ANN. §15-48-10, ET SEQ., AS MODIFIED HEREIN
Acceptance of Terms
Description of Service
The Service enables a user to participate in a live and interactive mobile-based gaming experience, where users may compete against other users using knowledge and skill to win a prize. A “User” agrees to abide by these Terms, has registered an account as described below, and is an individual or entity that has downloaded The Q mobile application to a mobile device, laptop computer, desktop computer or tablet computer (each a “user device”). “Content” includes any video, audio, text, graphics, comment, question, information and other materials you may view on, access through, or submit to The Q or the Service. Content that is submitted into the Service by a User is also referred to herein as “User Content,” and all other Content of the Service and The Q website is referred to herein as “The Q Content.”
Eligibility. You may use the Service only if you can form a binding contract with The Q and are not a person barred from receiving the Service or similar services under the laws of the United States or other applicable jurisdictions. If you are accepting these Terms and using the Service on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so. You may use the Service only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations
Registration. To access and/ or use the Service, you must register an account and agree to the following in connection therewith:
As an end User, you must be at least 13 years of age and a resident of the United States of America. Accounts registered by “bots” or other automated methods are not permitted.
You must provide all information requested in order to complete the account registration process within the mobile app (“Registration Data”). You further agree to use commercially reasonable efforts to maintain and promptly update the Registration Data to keep it accurate, current and complete. You acknowledge and agree that if you provide information that is intentionally inaccurate, not current or incomplete in a material way, or if The Q has reasonable grounds to believe that such information is untrue, inaccurate, not current or incomplete in a material way, The Q has the right to suspend or terminate your account.
Except as otherwise provided in these Terms, you agree that The Q may provide any and all notices, statements, and other communications to you through posting on the Service.
Your login may only be used by one person – a single login shared by multiple people is not permitted. A single person may NOT create multiple user accounts for their sole use on separate devices.
You are responsible for maintaining the security of your account and password. The Q cannot be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for all Content posted and activity that occurs under your account.
If you are using a free account you are not permitted to block ads if ever applied.
Subject to the terms and restrictions contained in these Terms and applicable law, The Q grants you a limited personal, universe-wide, non-exclusive, non-assignable and non-transferable license to use and display on your user device the Service solely for the purposes expressly identified in these Terms and on The Q website. You must retain intact all copyright, trademark, proprietary and other notices in these permitted activities. Any unauthorized use, copying, duplication, distribution, transmission, preparation of derivative works, reuse, reproduction, publishing, license, sublicensing, transfer, sale, rental, translation or other use of any Content or the Service without the express permission of The Q or the applicable Content owner or licensor, as the case may be, is expressly forbidden, and you so agree. You acknowledge that you may not sublicense, transfer, sell, rent or assign this license. Any attempt to sublicense, transfer, sell, rent or assign this license is null and void.
You agree that unless explicitly stated otherwise, any new products, software, data feeds, services, features, enhancements or additions or deletions to the Service are subject to these Terms. The Q may also impose limits on each your account to certain features or restrict your access to parts of the Service without notice or liability.
The Q Content
The Q Content on or displayed via the Service, including but not limited to the letters and service marks, The Q logo, The Q logo, and trade name, other The Q logos and titles, and registered and unregistered trademarks (“trademark” as used herein includes service marks), is protected under United States copyright, trademark and/or other intellectual property laws. Unauthorized use of The Q Content may violate applicable copyright, trademark, intellectual property, and other laws (some of which provide criminal remedies). You may not sell or modify The Q Content or the Service or reproduce, display, distribute, or otherwise use The Q Content in any way for any unlawful purpose, and are prohibited from adapting the HTML code that The Q creates to generate pages in connection with The Q website or User interfaces in connection with The Q mobile application through the Indy Eleven App. You shall not display, disparage, dilute, or taint our trademarks or use any confusingly similar marks or names, or use our marks in such a way that would misrepresent or cause confusion as to who the proper owner of such mark is.
As a User, you may submit User Content to the Service. You shall be solely responsible for your User Content and the consequences of submitting and publishing your User Content on the Service, including re-publication by others. You affirm, represent and warrant that you own or have the necessary licenses, rights, consents and permissions to publish any User Content that you submit, and you grant an irrevocable, paid-in-full, universe-wide, perpetual license to The Q and all other Users the right to use your User Content for any lawful purpose. You further affirm, represent and warrant that the User Content you submit to the Service will not contain any Prohibited Content.
The Q may remove or block any User Content identified in the Prohibited Content list below as well as any User Content similar to the Prohibited Content list. However, The Q undertakes no obligation to remove or block this User Content. “Prohibited Content” includes, but is not limited to, the following User Content that:
The above also applies to the “Indy Eleven Live” Twitter account used for communication on The Q games.
No Illegal Use. You may not use the Service to transmit, distribute, store or destroy any Content (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others, or (c) that is defamatory, obscene, threatening, abusive or hateful.
Information Security. You are prohibited from violating or attempting to violate the security of any part of the Service, including, without limitation, (a) gaining attempting to gain access to any account, data, Service, or information for which such Users are not authorized, (b) attempting to penetrate a system, network, or application by probing, “phishing,” scanning or testing the vulnerability of the system or network or to breach security or authentication measures without proper authorization, (c) engaging or attempting to engage in a denial of service attack on any part of the Service for the purposes of causing any part of the Service to become impaired or inoperable, or interfering with the availability of the Service to any User through techniques including without limitation, uploading malicious software (e.g., a virus, worm, Trojan horse, “logic bomb,” etc.), “packet flooding”, “spoofing,” “spamming”, “mailbombing” or “crashing”, (d) sending unsolicited e-mail, including promotions and/or advertising of products or Service, or (e) forging any packet content or any part of any e-mail or posting. Violations of system or network security may result in civil or criminal liability. Any occurrences that may involve such violations are subject to investigation by The Q and law enforcement authorities in prosecuting any User involved in such violations.
Specific Prohibited Uses. The Q specifically prohibits any use of the Service, and you agree not to use the Service for, any of the following:
Not Responsible for Offensive User Content
The Q is not responsible for screening or monitoring User Content or submissions posted by User(s). The Q takes no responsibility and assumes no liability for any User Content that you or any third party submits or publishes on the Service. If The Q is notified or otherwise becomes aware of any User Content, which allegedly does not conform to these Terms or is abusive, illegal, or disruptive, The Q may investigate the allegation and determine in good faith and in its sole discretion whether to remove or request the removal of the User Content (“Offensive Content”), suspend any such User’s use of or access to the Service, or disable or discontinue communications with Service via which the particular User submitted the Offensive Content. The Q reserves the right to expel Users to prevent their further access to the Service or disable or discontinue communications with the Service for violating these Terms or any applicable laws. The Q further reserves the right to remove, erase or overwrite Offensive Content or any information in connection therewith. The Q may take any action at any time with respect to User Content that it deems necessary or appropriate in its sole discretion if it believes it may create liability for The Q, harm any other User or may cause The Q to lose (in whole or in part) the services of its Internet Service Providers (“ISPs”), Application Service Providers (“ASPs”), or other suppliers.
Reservation of Rights
The Q shall have the right, but not the obligation, in its sole discretion, to pre-screen, refuse, move, or delete any User Content that violates these Terms or is otherwise objectionable. The Q also reserves the right, in its sole discretion, to re-post any User Content removed by any User or former User, suspend or terminate User’s right to use the Service at any time, or pursue any other remedy or relief available to The Q under equity or law, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if The Q is concerned that User may have breached the immediately preceding sentence), or for no reason at all.
Advertisements and Promotions
Some of the Service may be supported by advertising revenue and may display advertisements and promotions, and you hereby agree that The Q may place such advertising and promotions on the Service or on, about, or in conjunction with the Content. The manner, mode and extent of such advertising and promotions are subject to change without specific notice to you.
Release of Liability
Because authentication on the Internet is difficult, The Q cannot and does not confirm that each User is who such person claims to be or that their Registration Data is truthful, complete, or accurate. The Q facilitates an exchange of information, which you authorize between/ among you and other Users. You access or use the Service and take any action concerning the transmission of your Registration Data or other User Content as your voluntary action for which you are exclusively responsible. There is always a certain risk when transmitting such information over the Internet or some other public or proprietary network, and you assume such risk by submitting information to the Service and by making or authorizing transmission to others. If you are a California resident, you waive, to the fullest extent permitted by applicable law, California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” The Q is under no legal obligation to, and generally does not, control the User Content provided by other Users or entities, which is made available through the Service. By its very nature, User Content posted or communicated by other Users may be offensive, harmful, inaccurate, or incorrect, and in some cases may be mislabeled or deceptively labeled. You agree to use caution and common sense when using or accessing the Service.
YOU AGREE THAT YOUR ACCESS TO AND USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK. THE SERVICE AND THE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY LAW, THE Q EXPRESSLY, ITS OFFICERS, DIRECTORS, SHAREHOLDERS, REPRESENTATIVES, EMPLOYEES AND AGENTS DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE AND YOUR USE THEREOF, INCLUDING BUT NOT LIMITED TO, (1) ANY WARRANTIES OF TITLE INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, AND (2) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY AND COMPLETENESS OF THE CONTENT OR THE SERVICE.
The Q MAKES NO WARRANTIES OR REPRESENTATIONS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES OR INACCURACIES OF CONTENT, (2) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVICE AND/OR ANY AND ALL PERSONAL AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT SUBMITTED, POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE. THE Q DOES NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE. YOU SPECIFICALLY ACKNOWLEDGE THAT THE Q IS IN NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
Limitation of Liability
IN NO EVENT SHALL THE Q, ITS OFFICERS, DIRECTORS, MANAGERS, MEMBERS, SHAREHOLDERS, EMPLOYEES, AGENTS AFFILIATES, CO-BRANDERS, PARTNERS OR THE Q CONTENT PROVIDERS BE LIABLE FOR ANY DIRECT (IN EXCESS OF THE LIMITATION OF LIABILITY HEREINAFTER PROVIDED), INDIRECT OR INCIDENTAL DAMAGES, LOST PROFITS OR DATA, OR SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR THE CONTENT, OR INABILITY TO GAIN ACCESS TO OR USE OF SERVICE OR THE CONTENT, WHETHER BASED ON BREACH OF WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE Q IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE Q’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THREE HUNDRED DOLLARS.
You agree, to the fullest extent permitted by applicable law, to forever hold harmless, defend and indemnify The Q, its members, managers, directors, officers, shareholders, other affiliated persons or entities, employees, contractors, co-branders, partners, agents and other Content providers (“Indemnified Parties”) from and against any and all loss, cost, claims, liabilities, damages, disputes, and expenses, including court costs and attorneys’ fees, related to (i) your violation of these Terms or any information, software, files, messages or other Content submitted to or made available on the Service, (ii) your use of and/ or access to the Service, (iii) your violation of any third party right, including without limitation any copyright, property or privacy right, or (iv) any claim that your User Content caused damage to or infringes the intellectual property or privacy or other rights of a third party. The Indemnified Parties reserve the right, at their own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, you shall have no further obligation to provide defense to the Indemnified Parties in that matter, but shall remain responsible to reimburse The Q and each Indemnified Party for its defense expenses. This section shall survive the termination or cancellation of this Agreement or any termination or suspension of your use of or access to all or any aspect of the Service.
Fees and Payment
Some of the Service may require payment of fees. All fees are stated in U.S. dollars. User shall pay all applicable fees, as described on the Service in connection with such Service selected by User, and any related taxes or additional charges. All fees are non-refundable unless expressly stated otherwise on the Service. User represents to The Q that User is the authorized account holder or an authorized user of the chosen method of payment used to pay for the paid aspects of the Service. All fee-based Service and virtual goods are provided “AS IS” with no warranties of any kind. The Q may modify and/or eliminate such fee-based Service at its discretion. User understands and agrees that the payment for virtual goods grants User a limited license to use the virtual goods as specified on the Service.
In addition to any other rights granted to The Q herein, The Q reserves the right to suspend or terminate this Agreement and User’s access to the Service if User’s account becomes delinquent. User will be obligated to pay the balance due on account. User agrees that The Q may charge such unpaid fees and charges to User’s credit card. User agrees and acknowledges that The Q has no obligation to retain User Content and that such User Content may be irretrievably deleted if User’s account becomes delinquent. If User fails to comply with payment schedule, User will have 30 days to cure payment delinquency before The Q may exercise the right to suspend or terminate the User’s account.
The Q may change its prices at any time but will provide you reasonable notice of any such changes by posting the new prices on the Service and by sending you email notification. If you do not wish to pay the new prices, you may cancel the Service prior to the change going into effect.
The Q has adopted the following policy toward copyright infringement with respect to the Service in accordance with the Digital Millennium Copyright Act.
Notice of Suspected Copyright Infringement. If you are a copyright owner or agent thereof and believe that Content residing or accessible on the Service infringes a copyright, please send a notice of copyright infringement containing the following information to The Q’s Designated Person at the address below:
After the Designated Person receives notification of an alleged infringement that meets all of the requirements above, The Q shall:
Counter-Notice. If you believe that your User Content was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to law, to post and use the material in your Content, you may send a counter-notice containing the following information to the Designated Person:
Your physical or electronic signature;
Attn: Legal Department
The Q, a Stream.Live, Inc. Product
1000 Johnnie Dodds Blvd, Ste. 103-358
Mount Pleasant, SC 29464
This Agreement is governed by the laws of South Carolina and the parties irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of South Carolina. This Agreement with The Q in connection herewith, constitutes the entire agreement between you and The Q with regard to its subject matter, supersedes all prior or contemporaneous agreements, commitments, representations, writings, and discussions between you and The Q, whether oral or written, and there are no other agreements, representations, warranties, or commitments which may be relied upon by either party. Neither you nor The Q shall be liable hereunder by reason of failure or delay in the performance of its obligations hereunder (except for the non-payment of money) on account of strikes, shortages, riots, insurrection, war, acts of terrorism, fires, flood, storm, explosions, earthquakes, acts of God, governmental action, labor conditions, or similar force majeure events. If a court of competent jurisdiction finds any provision hereof invalid or unenforceable, that provision will either be amended to achieve as nearly as possible the intent of the parties, or if amendment is not possible the offending provision shall be deemed struck, and the remainder of this Agreement will remain in full force and effect. The captions and headings in this Agreement are for convenience only and shall not affect the construction and interpretation of any provision of this Agreement.
The parties agree that any claim, dispute, or controversy arising out of or relating to the terms and conditions of this Agreement, that cannot otherwise be resolved in good-faith negotiations, shall be resolved in accordance with South Carolina’s Uniform Arbitration Act. The parties shall mutually agree on the selection of one arbitrator who is unrelated to either party. All arbitration proceedings shall take place in the Charleston, South Carolina area. The arbitrator’s costs shall be borne equally by both parties, and each party will be responsible for its own costs associated with preparation, discovery, and additional expenses to prosecute or defend an arbitration claim. The prevailing party in the arbitration proceeding will be entitled to recover its reasonable costs and attorney’s fees, in addition to any other relief granted as determined by the arbitrator. The arbitrator shall be bound by the express sections of this Agreement in deciding any arbitration claim. The arbitrator’s decision shall be final.
PERSONAL DATA RIGHTS
The Q supports your rights as the subject of your own Personal Data, which includes the following:
INFORMATION WE COLLECT: WHAT, HOW, & WHY
You may visit our website without any form of registration and without telling us who you are. However, access to the Service does require you to provide us with Personal Data. If you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to all or parts of the Service. We collect information in order to operate the Service, improve Service to all of our users, and personalize the user’s experience. This information is used by The Q to identify you and provide you with support services, mailings, sales and marketing actions, and to meet contractual obligations.
Information you give us When you create an account using the Service (“Account”), you must provide Registration Data which could be Personal Information, such as your name, phone number, email address, password(s) or other authentication information. You may also provide additional information to enhance your user experience. If you create an account by connecting through another Third Party Service, we may use public information from that connected account, as well as any additional information that you allow such Third Party Service to share with us, to help complete your account and enhance your experience with The Q. By using the Service and creating your Account you acknowledge that the Personal Information provided to us allows others, including us, to identify you and therefore may not be anonymous. We may use your contact information to contact you about the Service or other related products. You may unsubscribe from some of these messages by contacting firstname.lastname@example.org, however, we maintain the right to contact you whenever we believe it is necessary.
Information we get from your use of our services We may collect information about the Service that you use and how you use such Service. This information includes:
We use first and third party cookies for several different reasons. Some cookies are required for our Service to work. They are necessary to provide you with the Service and to use its features. Refusing them will impact how our Service functions and you may not be able to use our service at all. Some cookies enable us to personalize your experience and improve our functionality. Without these cookies, some functions may be unavailable. Other cookies are served for marketing, advertising, and analytics. These cookies help us understand how our service is used, how effective our marketing campaigns are, and to make advertising messages more relevant to you. They also ensure ads are properly displayed and prevent the same ads from continuously reappearing.
We and our third party partners may use other similar technologies from time to time, such as web beacons, pixels, and other tracking technologies. This allows us to monitor traffic patterns of users, serve and communicate with cookies, understand how you accessed our Service, deliver targeted advertisements, improve Service performance, and measure the success of marketing campaigns. You do not have the ability to discretely reject these, however, since they are reliant on cookies to function property, declining cookies will impair the function of these technologies.
We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including reasonable encryption and cyber security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to Personal Data to our employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
INFORMATION SHARING – THIRD PARTIES
We may disclose your Personal Data to third parties for the purposes described in this Policy, in limited circumstances:
Legally Required. We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce the Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of our Service, its Users or the public as required or permitted by law.
TARGETED ONLINE ADVERTISING
With third party service providers, we will track and analyze collective information from interaction with our Service. We also may partner with third parties (advertisers and ad networks) to display advertising within our Service and manage our advertising on other platforms. These third parties collect information about collective online activities, and use that collective data to target user segments. Users are only segmented in ways that cannot be employed to find an individual. Advertisements are tailored to a segment, not an individual user.
Upon registration, we employ the following opt-in consents. In the case where user accounts were created prior to the launch of these opt-in consents, the users are prompted for consent on their next launch of the Service.
I have read and agree to the Terms of Service. (acceptance required for use of Service)
We will only retain your personal data as long as is necessary to maintain and service your account. Upon your account becoming inactive, or upon your request, we will delete your personal data. General data about your usage of our Service will be maintained only on a collective group level, and only for research and reference purposes.
ACCESS TO AND CONTROL OF YOUR PERSONAL DATA
You can contact us at any time to:
Request access to information that we have about you.
If you have any inquiries, requests, or questions about our collection, maintenance, and storage of personal data, please contact us at:
The Q Live Trivia
1000 Johnnie Dodds Blvd, Suite 103-358
Mount Pleasant, SC 29464
In the unlikely event of a personal data breach, where such breach will result in risk to you, we will notify the appropriate authorities within 72 hours. This notification will describe the breach in detail, including potential consequences, measures we are taking to mitigate the breach, and a point of contact for additional information. If we cannot provide all this information at once, we will provide it in phases, as soon as available and without delay.
When we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between The Q and one or more individual users.
EU DATA PROTECTION ADDENDUM
You acknowledge that The Q can use and disclose data relating to the operation, support and/or use of the Services for its legitimate business purposes, such as billing, account management, technical support, product development and sales and marketing. To the extent any such data is considered Personal Data under Data Protection Laws, The Q (powered by The Q) is the Data Controller of such data and accordingly shall process such data in accordance with this Policy and applicable Data Protection Laws.
You agree that we may engage sub-processors (third party service providers) to process your data. For each of these sub-processors we will (i) enter into a written agreement imposing data protection terms that require the Sub-processor to protect your Personal Data to the standard required by GDPR; and (ii) remain responsible for its compliance with the obligations of this Policy and for any acts or omissions of the Sub-processor that cause us to breach any of its obligations under this Policy.
We will make sure that any person who we authorize to process your data (including its staff, agents and subcontractors) shall be under an appropriate obligation of confidentiality (whether a contractual or statutory duty).
We will provide you an up-to-date list of the Sub-processors we have appointed upon written request. You can object in writing to our use of a Sub-processor within five (5) calendar days of such notice, provided that such objection is based on reasonable grounds relating to data protection. We will discuss your concerns and try to reach a resolution. If this is not possible, you can suspend or terminate your account.
If a law enforcement agency sends us a demand for your Personal Data, we will attempt to redirect them to request that data directly from you. To do this we may provide your basic contact information. If subsequently compelled to disclose your data, we will give you as much notice as is reasonably possible to allow you to seek a protective order or other appropriate remedy (unless we are legally prohibited from doing so.